Refund policy
RETURN AND REFUND POLICY
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature of a problem, you may be entitled to a repair, replacement, refund or compensation.
Nothing in this policy limits your rights under the Australian Consumer Law.
Made-to-order products and change of mind
TCMA phone holders are made to order for the phone model selected at checkout. We generally do not accept returns for change of mind once production has started.
If you need to cancel or change your order, contact us as soon as possible at admin@tcmamoto.com. If production has not started, we will do our best to accommodate your request.
Incorrect phone model selected
Please check your phone model carefully before ordering. Selecting the wrong phone model is not considered a product fault.
If you order the wrong model, contact us before installing or using the holder. We may be able to arrange an exchange at our discretion. The item must be unused and undamaged, and the customer may be responsible for return and replacement shipping costs.
Faulty, damaged or incorrect products
Please contact us if your product arrives damaged, is faulty, does not match its description or is different from what you ordered.
Email admin@tcmamoto.com with:
• Your order number
• A description of the problem
• Photographs or video showing the issue
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.
There is no fixed time limit in this policy that removes your rights regarding faulty goods. However, contacting us promptly can help us assess and resolve the issue.
Return shipping
Please contact us before returning an item so we can provide return instructions.
If the product is confirmed to be faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, TCMA Moto will cover reasonable return shipping costs where required.
For an approved change-of-mind return or phone-model exchange, the customer is responsible for return and replacement shipping costs unless otherwise agreed.
Installation, use and accidental damage
Australian Consumer Law remedies may not apply where a problem was caused by an accident, crash, misuse, incorrect installation, unauthorised modification or normal wear and tear.
Please follow all supplied installation instructions and check that the holder is securely fitted before riding.
Refunds
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Contact us
For returns, faults or refund enquiries, contact: